How well an aviation operation is structured organizationally, not only sets the foundation for efficiency but, I believe, has a significant impact on safety. A well structured flight operation is imperative to performance and safety.
Organization structure defines how tasks are allocated, coordinated, and supervised, working from a common set of objectives and goals on an active course to navigate meeting them with positive outcomes. Standard Operating Procedures (SOP), methodology, and best practices guidance stem from the foundation of a good operational structure and decision making.
The philosophy theme at the top of the organization greatly determines the operating culture of the structure. The culture of an organization is based on attributes such as values, vision, principles, and respect. Management’s indoctrination commitment of these attributes is the paradigm that measures operating performance and safety.
SSC operates under a team structure, with a selected group of people, that total team competency is derived by the synergies of individual competencies working within the organization structure. SSC realizes that its organization structure and culture affect behavior and performance. Individual commitment to the operation also plays a significant role to SSC success. SSC leadership to orchestrate the defined structure and culture set the standard for efficiency, safety, and job satisfaction.
SSC culture is a mandate to quality, performance, customer service, ability to retain, and safety. SSC must be deliberate and focused on this mandate. This requires vigilance for necessary change progression and the continued development that provides opportunities that affect tangible and intangible collective team values toward organization effectiveness.
The result is a “well oiled machine” operating with a defined mission–economics, people, safety.
Jim Alexander, CEO
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